1. Not having a client agreement form  

Transparency is key to building and keeping trust with your client. Ensure you have laid out what is expected as far as type of payments accepted, time of payment due, and any additional policies regarding fees (late fees, bounced check fees,...

 Did you have people look at you like you were crazy when you mentioned wanting or starting a cleaning business?

I know I did.

Some spoke from their own personal fears of taking risks, others to be quite honest probably didn’t see cleaning services as an essential service...

Every cleaning business need to have an organized system and operation. That's where these powerful tools and services are needed to be more efficient and ready to serve more clients and manage your employees.

Here are the essential services and apps you should have in your cleaning...

“I paid my last cleaner $80”

A prospective client told me who did not like my $150 home estimate after the initial walk-thru. This was back in 2014… but here we are in 2021 and what I price then is even different from now.

So, how do you know how to price a home?...

Helpful interview questions to gauge whether an applicant is the one you are looking for.

1. Why do you want this job?

It’s helpful to know if the motivation is more about money, change of career, change of hours, flexibility etc.

2. Tell me what you are most...

Two very common questions I get asked are what is the difference between the two, and which one is better? I will break down the Pros and Cons below. 

Employees vs. Subcontractors. 

Subcontractors:

Choose their own hours

Choose their own prices

Choose their work...

What to Bring to a Home Estimate 

 
I thoroughly enjoy home estimates. It is an opportunity to meet new families in our community but also an opportunity to add value to a potential client’s life by giving them back more time and less stress so they can be present with their...

A great mentor/ coach is going to share with you both the wins but also their losses. No successful person arrives immediately to their peak performance. Success comes from perseverance. From not quoting  when the bottom falls out and learning to embrace difficult situations in order to...

People don’t care how much you know until they know how much you care, this cannot be more true than when it comes to your team

Here are 10 practical ideas to be the boss people gravitate towards and catch the company’s mission as their own.

1.  Treat them with...

“What was it that made you look for another cleaning service?” I was at one of 3 home estimates that day.

“We came home early and saw the cleaners opening up our night stand drawers and pulling things out in other cabinets...

We honestly felt violated.”

Wow. This client...