Choose Wisely

employees hiring team Oct 15, 2020

I remember the brief passing-by conversation with my former boss in December of 2013. I had just sat down with him talking about giving law school a rest (I hadn’t gotten in to the school I wanted, and I was devastated).

I mentioned, “Andy, (former Attorney General and current Kentucky Governor) thinks I should start my own business of some sort. I think that’s a terrible idea,” to which Craig replied, “ I don’t think it's a bad idea at all.”

 “I would be a horrible employer. It stresses me out thinking of having people work for me.”

It was the fear of hiring someone I did not really know. Would they work as hard and as detailed as I tell my clients we do? Would they value our client’s treasured belongings as if they were theirs? Would they show up when they were scheduled to work? Would they not steal?

 I’m so glad I didn’t let that real and big fear stop me. Here I am, almost seven years later, with a team throughout the years that I absolutely LOVE! Yes, there have been transition, as some have stayed for different seasons; others graduated college and moved on, while others have stayed for more than half of the business’s life. I am just amazed. Who you hire directly correlates with the outcome of success, and your company will have both in the short scheme of things and longevity.

 It is humbling and inspiring, having to lead and work alongside my team. You must understand who you bring along for the journey can either make or break it for your company. It is not something to rush over, or just hire anyone who has a pulse. This is the most significant issue I have faced throughout my cleaning business journey as we continue to grow with clients and the ever-changing class schedules of many on my team. However, it is worth being picky! It is worth turning down homes. Yes, you heard me right. It is worth telling prospective clients there is a waitlist.

 Sure, there are times even with my loyal regular client that I can’t always change to a date or time that works better for them.

This is what I say because I believe it with my whole heart when I have to say we’re not available: “You know me. I’m super picky, and really care who is in my clients’ homes. It is a huge honor to clean and be in your homes. Unfortunately, that means we’re more limited than I wish when it comes to scheduling. Thanks for understanding!”

 And you know what?! Your clients will respect and love you for it!

Recently a client responded:

“❤️❤️ I appreciate that you are super picky. Love your business model, and of course, all of you!!”

 Remember, it is relationships over money, every time.

 If you want to learn more about better hiring tips and resources, check out our website:

www.cleanstart-consulting.com

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